Shipping

Free US Shipping, Every Order

No minimum, no surprise charges at checkout. The price you see is the price you pay.

Last updated · July 25, 2026
Free
Shipping on every US order, no minimum
7–14
Business days from order to doorstep
US only
We build and ship within the United States

Free US shipping on every order — no minimum, no hidden fees, and applicable taxes already included in the price you see.

Where we ship

We currently ship within the United States only. We don't ship to international addresses or to freight forwarders.

How long it takes

Your eyeglasses don't sit on a shelf waiting for you. Every pair is built to your prescription after you order, which is why the wait has two parts.

  1. We build your pairYour frames are fitted with lenses cut to your prescription and your measurements. This is the longer half of the wait — it's also the half that makes the glasses yours.
  2. We ship itOnce your pair passes quality control it goes out with tracking, and you get the tracking link by email the moment it leaves.

Most orders arrive within 7 to 14 business days of the day you place them. Complex prescriptions and specialty lens options can add a few days.

After you order

Confirmation & tracking

An email confirmation lands right after you order, and a second email with a tracking link arrives as soon as your pair ships. If you don't see them, check your spam folder before writing to us.

Before you order

Check your address

Make sure your shipping address is complete and correct at checkout. We can't be responsible for orders delayed, returned, or lost because of a wrong address — but email us fast and we can usually fix it before the pair ships.

If something needs to come back to us, we cover it. When a return is required on an approved claim, we pay for standard USPS return shipping and give you the correct US address to use. Never ship anything back on your own initiative — see our Returns & 14-Day Quality Guarantee for how a claim works.

Delays outside our control

Carrier backlogs, severe weather, and similar events can push delivery past the usual window. We'll keep you informed and help you trace the package, though these delays aren't grounds for a refund on a made-to-order pair.

Questions about your order?

We answer 24 hours a day, 7 days a week.

Email our team