Questions? We've Got Answers
Lenses, prescriptions, PD, shipping, and refunds — the essentials in one place.
How does Rx Spectacle work?
Browse our frames, choose your lenses, and add your measurements. Your complete pair — frames plus real lenses, never plastic demo lenses — ships free across the US.
Do I need a prescription?
Only if you want vision-correcting lenses. Clear, blue-light, and UV lenses need no prescription. Every order needs your PD — and we can measure that for you.
What is PD?
PD stands for pupillary distance — the distance between the centers of your pupils, in millimetres. Your lenses are cut around it, so the optical centre of each lens lines up with your eye. If it's off, you can get eye strain or headaches even with a perfect prescription. Most people have never heard of it, and plenty of eye exams don't include it on the paperwork.
I don't know my PD. What do I do?
Nothing — we measure it for you. Our on-site measurement tool takes your PD during the ordering process, so you don't need to book a second appointment or pay for another eye exam just to get one number. If you already know your PD, you can simply enter it yourself.
How do I provide my prescription?
Upload it, enter the details manually, or email it to us later — whichever is easiest.
What lens types do you offer?
Both prescription and non-prescription lenses, with options from budget-friendly to premium.
Do my glasses come with real lenses?
Yes. Every pair ships with genuine, quality lenses — never the blank plastic demo lenses some sellers use.
What's included in the price?
The price on each frame covers the frame itself. Your lenses are selected and priced at checkout — options range from budget-friendly to premium — and your PD measurement is free. Applicable taxes and US shipping are included in your total, with no upsells and no hidden charges.
How long until I get my glasses?
Most orders arrive within 7 to 14 business days of the day you order, depending on the lenses you choose. See Shipping.
How much is shipping, and where do you ship?
Shipping is free on every order, with no minimum. We currently ship within the United States only. Please use your full, correct shipping address — packages lost due to a wrong address can't be refunded.
Can I return my glasses or get a refund?
Because each pair is custom-made, orders are not refundable if you change your mind. We remake or refund when something is wrong on our end: a manufacturing defect, lenses that don't match the prescription card supplied with your order, a PD taken with our own tool that turns out to be wrong, or the wrong item. Contact us within 14 days of delivery — see our Returns & 14-Day Quality Guarantee.
What if my order arrives damaged or wrong?
Email info@rxspectacle.com within 14 days of delivery with your order number, a photo of the prescription card included in your case, and clear photos of the issue. We'll reply with the steps to follow. Don't ship anything back on your own — if a return is needed we give you the correct US address and cover standard USPS return shipping.
What payment methods do you accept?
We accept major credit and debit cards through our secure checkout, plus Shop Pay, PayPal and Google Pay.
Is my information safe?
Yes. We handle your personal and prescription information carefully — see our Privacy Policy.
How do I contact you?
Email info@rxspectacle.com or call +1 778-860-5467 — we're reachable 24 hours a day, seven days a week. You can also use our Contact page. Our support answers in English.